The EPS prepaid Mastercard and related services are issued by Prepaid Financial Services Limited (PFS). PFS is a fast-growing technology company and e-money payments institution with offices in the UK, Malta and Ireland. PFS is authorised and regulated by the Financial Conduct Authority in the UK, as an electronic money institution, under reference number 900036.
They are the organization with which you enter into the agreement (general terms and conditions) when you buy a card, purchase an e-wallet or use the IBAN number that is linked to your card. They are also primarily responsible for processing your personal data. This means that they determine which personal data are processed, why, how and by whom it is processed (or: they are the controller). It is therefore important that you know how they handle your data. You can find the privacy statement of PFS with the explanation of how they deal with your data here.
Prepaid Financial services has selected us, EPS Cards, to manage the EPS Prepaid Mastercard program. This means that they also determine how EPS Cards processes your data.
What does EPS Cards do? The fact that PFS issues the card and we manage the program means that you can buy the card from us, and for example, we also provide customer service. As a processor, we can also process personal data from you if, for example, we have to answer a question for you or solve a problem. You can read more about this below.
The information we collect from you
Data processing purposes
When you use the iDEAL charging function, you enter your card number and e-mail address. If there are problems with the iDEAL charge, we can contact you to ensure that the problem is solved with your load so that we can comply with the agreement. We also keep your IBAN account number and IP address in order to prevent fraud which is also called "a legitimate interest".
As a financial institution, PFS and we must therefore also comply with various laws and regulations to combat money laundering, fraud and terrorist financing, among other things. It follows from this that customer due diligence must be performed. In short, this means that PFS can sometimes request a copy of your proof of identity, proof of your address or origin of the money you have loaded on your card. The same legislation prescribes how long the data must be retained. You can read more about this in the privacy statement of PFS. Delivering the documents to PFS can be done safely via your MY EPS Account. Do you still experience a problem and are you approaching us for help? After we have submitted your documents to PFS, they are immediately removed from our own systems.
In order to execute the agreement as best we can, we can send e-mail messages to you. For example regarding maintenance of the systems, other opening hours or a malfunction. Such mail messages are necessary to properly execute the agreement.
We can also remind you by e-mail to activate your card if you have not already done so, to remind you that your card is about to expire or to inform you about upgrading your card. You can always unsubscribe from this type of e-mails via a link at the bottom of the e-mail if you do not want to receive messages.
Have you asked us a question or submitted a problem by mail, phone on chat? Then we can email you to answer your question or solve your problem. We will only mail you until we are sure that you are satisfied with our response. Sporadically we can approach you to participate in a survey to improve our customer service.
In order to provide you as a customer with a good service, we also offer customer service via the chat. You can choose whether you want to use this. Chat messages are kept for 3 months and then removed from all systems.
Our legal basis for processing the personal data:
By agreeing to this privacy statement, you give us permission to process your personal data specifically for the above purposes. Where we ask you for sensitive personal information, we will always tell you why and how the information will be used.
Permission for children under the age of 16
If you give your consent on behalf of a child younger than 16, eg due to a partner (secondary) card, you must take into account that children need specific protection with regard to their personal data because they are less aware of the risks, consequences and guarantees, and also of their rights in connection with the processing of personal data for the use of these services. By giving consent to this privacy statement on behalf of a minor, you consent to their data being used for the purposes described above.
Conditions for withdrawal of consent
You can almost always withdraw given permission. Please note that if you have consented to your data being used for conducting financial transactions, the right to withdraw permission does not exist. As a payment service provider, PFS is obliged to retain data on financial transactions for 6 years in accordance with national legislation with the aim of preventing, detecting and investigating by the FIU or other competent authorities, possible money laundering or terrorist financing. You can find the privacy statement of PFS with the explanation of how they deal with your data here.
Disclosure of information about you
EPS can pass on your personal data to third parties, including internationally. Some of our service providers are located outside of the EEA. When we give permission for the processing or transfer of your personal information outside the EEA, we must protect your personal data according to data protection standards and ensure that there are sufficient safeguards for data protection. The GDPR prohibits the transfer of personal data outside the European Economic Area to a third country that does not have adequate data protection. If transfer takes place outside the EEA, the following mechanisms are present at these third parties:
Examples of third parties are:
As far as not mentioned above, the following retention periods apply:
You can change your browser options at any time to deactivate cookies, although this may limit the functionality and ease of use of the website. (Some functions, such as logging into your MyEPS account, are only accessible if cookies are enabled and therefore we recommend allowing cookies.)
Your rights as a data subject
At any time while we are in possession of, or are in the process of processing your personal data, you, the data subject, have the following rights:
All above requests will be forwarded if a third party is involved in the processing of your personal data. Please note that you always clearly state who you are so that we can be sure that we do not modify or delete data from the wrong person. We may request extra verification, such as the last 8 digits of your EPS Card and your date of birth.
Do you want to exercise one of the above rights with us?
Please contact us at: firstname.lastname@example.org under reference of “privacy request” or:
European Payment Solutions B.V.
Attn.The Privacy section
1181 VX Amstelveen
To file a complaint
If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisor. This is called the Authority Personal Data (Autoriteit Persoonsgegevens). On www.autoriteitpersoonsgegevens.nl you can read how to file a complaint.
Customize privacy statement
We reserve the right to change this privacy statement. Changes will be published on this website.
Theft, lost card or forgotten PIN code?
Tel: 088-3334440 ( regular rate )
for EPS cardholders:
For new customers: