FREQUENTLY ASKED QUESTIONS
European Payment Solutions also has a Frequently Asked Questions or FAQ page! Here you can see an overview of common problems that are easy to solve!
The delivery time of your EPS Card is 6 to 12 business days. Please note that the shipment takes place from the UK.
Have you not received your EPS Card after 12 business days? Please contact our headquarters: +31 (0)20 416 181 3 or firstname.lastname@example.org.
Cooling off period to revoke your order
You can revoke your order within 14 days after activating your card (cooling off-period). Send an email to email@example.com. Enter your name, order date, date of birth and reason for your revocation. Note: Only 14 days after activation, you will be entitled to a refund if you have not used the payment services. Did you never activate your card? Then you will be entitled to a refund until 30 days after the purchase date. We may ask for additional documents in order to make the refund possible. You will receive your money back within 30 business days. If your order has already been shipped, we will block your Card. You are then responsible for the destruction of your card.
You can cancel your EPS Card (Plus) at any time. Send an e-mail to firstname.lastname@example.org. Please state your name, card number, date of birth and reason for termination. Your card will be closed and you are responsible for the destruction of your card.
Note: First, clear your balance by spending this (online) or by withdrawing the money from an ATM. A refund is also possible for this, however, a fee will be charged.
Lost or Stolen Card
You can temporarily block it to protect your funds. If you've found the card again, you can also remove the temporary blockade easily. We advise you to keep this in mind when traveling.
Block: text the text LOCK space the last 4 digits of your EPS Card to +31 (0)6 310 458 00
Unblock: Text the text UNLOCK space the last 4 digits of your EPS Card to +31 (0)6 310 458 00
Contact us as well so we can take the appropriate action to help to prevent any fraudulent use of your card and arrange a replacement card to be sent.
To report your lost or stolen card, please contact our customer service. Phone number: +31 (0)20 416 181 3 and choose option 1.
Do you have any questions? We are happy to assist you!
For EPS cardholders / new customers
Tel: 0031 (0)20 416 18 13 (9.00 uur - 17.00 regular rate)
Lost or stolen card, or forgotten PIN code?
Tel: +31 (0)20 416 181 3 and choose option 1 (regular rate)